Frequently Asked Questions (FAQ)

1.Are Your Teas Certified Organic?

Yes, for teas listed as organic on our website these are certified as organic by EU/ USDA/ JAS certificates. Read more about organic certification here.

2.How long does delivery take?

Thurson Australia will take up to 14 days to process and delivery your teas. Orders will be dispatched Monday to Friday (excluding public holidays).

3.What payment types does Thurson Australia accept online?

We accept Visa, MasterCard, American Express, Discover, Diners, JCB.

We accept Visa, MasterCard, American Express, Discover, Diners, JCB.

4.Do You Ship Internationally?

No, currently we only ship within Australia.

5.Is my personal information kept safe with Thurson Australia?

Our site it protected with the latest security protocols, ensuring the safety of your personal data. We do not hold credit card details.

6.What happens if I receive a faulty/damaged product?

Always Please contact us, we are very passionate about our brews and ensuring quality, we are always here to help you.

7.I am allergic to nuts/dairy/gluten and/or fructose. Do Thurson Australia contain any allergens?

Thurson Australian Tea is allergen free. In the event that you do have a reaction to any of our teas, please ensure you seek medical advice urgently.

8.Can I consume Thurson Australia teas while pregnant?

Please seek recommendations from your personal medical practitioner before purchasing any of our teas.

9.I would like to provide feedback on my experience with Thurson Australia. Who can I speak to?

Regardless of whether it is positive or negative, we welcome all feedback, so please contact us. We are very passionate about ensuring your experience with Thurson Australia is enjoyable.

10.My order didn't arrive

If your order takes longer than expected, please let us know, and we’ll work with you to resolve this problem.

11. Terms and Conditions

By using this website, you agree to the terms and conditions.

12.Cookie & Privacy Policy

Please view our Privacy Policy here.

If you have a different question, please contact us.